Effective Date: 15th July 2026 Onwards:

At Kiswah Antique Shop, owned and operated by Rayyan International, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Refunds & Returns Policy before requesting a return or refund.

By placing an order through our website, you agree to the terms outlined below. Exchanged product will be delivered within 10 days.

1. Return Eligibility

Customers may request a return within 2 days of receiving the product.

To qualify for a return, the item must:

Be in its original and unused condition.
Be returned with all original packaging and accessories.
Include proof of purchase and the original order number.
Not show signs of use, damage, or alteration caused after delivery.

Returns requested after the 2-day return period will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Products reported after the 2-day return period.
Products that have been used, damaged, altered, or mishandled after delivery.
Products returned without their original packaging.
Products returned without valid proof of purchase or order details.
3. Return Process

To initiate a return request, please contact us using any of the contact methods provided on our Contact page.

When submitting your request, please include:

Your Order Number
Proof of Purchase
A brief description of the issue
Photographs of the product (if the item is damaged, defective, or incorrect)

Our support team will review your request and provide further instructions if your return is approved.

4. Refunds

Once the returned product has been received and inspected, eligible refunds will be processed.

Approved refunds are generally issued within 5–10 business days, depending on the original payment method, payment provider, and banking institution.

Refunds will be made using a payment method determined by Rayyan International, where applicable and in accordance with the original transaction.

5. Exchanges

We offer exchanges only under the following circumstances:

The item received is damaged.
The wrong product was delivered.
The product is defective upon delivery.

All exchange requests are subject to inspection and approval by our team and must comply with the conditions outlined in this policy.

6. Damaged, Defective, or Incorrect Items

Customers are requested to inspect their order immediately upon delivery.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with clear photographs and your order details so we can evaluate the issue and provide an appropriate resolution.

7. Return Shipping

If the return is due to an error on our part, including:

Incorrect product delivered
Damaged product
Defective product

Rayyan International will bear the cost of return shipping.

For all other approved returns, customers are responsible for return shipping costs.

8. International Orders

We proudly serve customers worldwide.

For international returns:

Customers are responsible for complying with their country’s import and export regulations.
Any customs duties, import taxes, VAT, brokerage fees, or similar charges paid during the original purchase are non-refundable.
International return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
9. Contact Us

If you have any questions regarding our Refunds & Returns Policy or wish to initiate a return, please contact us through the information provided on our Contact page.

You may also reach us at:

Email: kiswahantiqueshop@gmail.com

Customer Support:

+966 542653292
+91 9278436215