Shipping Policy

Effective Date: 15th July 2026 Onwards:

At Kiswah Antique Shop, owned and operated by Rayyan International, we are committed to delivering your orders safely and efficiently. Please read the following Shipping Policy to understand how we process, ship, and deliver your orders.

By placing an order through our website, you agree to the terms outlined below.

1. Order Processing

All orders are processed within 5–7 business days after payment has been successfully received and verified.

Please note that orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will notify you using the contact information provided with your order.

2. Shipping Destinations

We proudly offer worldwide shipping.

Delivery times vary depending on the destination country, local courier services, customs procedures, and other logistical factors.

3. Shipping Charges

A flat shipping fee of $70 will apply to all orders with value under $250

Any applicable customs duties, import taxes, VAT, or government fees are not included in the shipping charges.

4. Delivery Time

Orders are typically processed within 5–7 business days.

Once dispatched, delivery typically takes 7–14 business days depending on the shipping destination, courier service, customs clearance, and other factors beyond our control.

The estimated delivery times provided are for guidance only and should not be considered guaranteed delivery dates.

5. Order Tracking

Once your order has been shipped, you will receive shipment confirmation along with tracking information, where available.

We will also provide regular updates regarding the status of your shipment to help you track your order throughout the delivery process.

6. Customs Duties, Taxes & Import Fees

For international orders, customers are solely responsible for:

Customs duties

Import taxes

Value Added Tax (VAT)

Customs clearance charges

Any other government-imposed fees applicable in the destination country

These charges are determined by the customs authorities of the destination country and are not controlled by Rayyan International.

7. Shipping Delays

While we strive to deliver every order promptly, shipping delays may occasionally occur due to circumstances beyond our control, including but not limited to:

Customs inspections or clearance procedures

Weather conditions

Public holidays

Transportation disruptions

Courier delays

Other unforeseen events

If your shipment experiences a significant delay, we will keep you informed with timely updates whenever possible.

8. Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at the time of placing an order.

Rayyan International shall not be held responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or inaccurate shipping addresses provided by the customer.

9. Damaged Shipments

If your order arrives damaged during transit, please contact us within 48 hours of delivery.

To help us investigate and resolve the issue promptly, please provide:

Your Order Number

Clear photographs of the damaged product

Photographs of the shipping package and packaging materials

A brief description of the damage

Failure to report shipping damage within the specified timeframe may affect our ability to process your claim.

10. International Shipping Notice

We proudly ship our products worldwide.

Please note that delivery times may vary depending on your location, courier operations, customs inspections, and local import regulations. International shipments generally take 7–14 business days after dispatch and may also be subject to customs clearance procedures that are beyond our control and may result in additional delivery time.

11. Contact Us

If you have any questions regarding this Shipping Policy or require assistance with your shipment, please contact us through the information available on our Contact page.

You may also reach us at:

Email: kiswahantiqueshop@gmail.com

Customer Support:

+966 542653292

+91 9278436215